Frequently Asked Questions

  • When will TSR portal close?

    The TSR portal will not be accessible from 1 July 2019.

  • When will I stop receiving TSR points for the train trips I made?

    You will be awarded TSR points for train trips taken up to 31 May 2019. The trip points may take up to 10 working days to be reflected in your TSR account so the latest date by which you would expect to receive your TSR points is 16 June 2019.

  • What do I do with my TSR points and cash rewards?

    You will need to use up all your TSR points by 25 June 2019, either by playing the TSR game (The Ride One), or by cashing out the points in the ratio of 1,000 points to $1. After which, points redemption and TSR game will be ceased. Thereafter, you shall expect to receive the rewards on your CEPAS card / Bank account by 31 July 2019. If you had selected CEPAS card as your preferred payment method, please remember to redeem your cash rewards at the Add Value Machines (AVMs) located island-wide. Visit Transit Link’s website for more information on the location of the AVMs.

  • What happens if my balance points add up to less than 1,000? How can I cash out then?

    You may use the points to play the TSR game (The Ride One) by 25 June 2019, otherwise the balance points will be automatically forfeited from 26 June 2019 onwards.

  • Where do I check my rewards after the TSR portal closes on 1 July 2019?

    Users are advised to take a snapshot of their payout history page latest by 30 June 2019. Users who had earned cash rewards can expect to claim their cash rewards at the Add Value Machines or in their bank account depending on their preferred payment method.

  • When is the last lucky draw?

    The last lucky draw for TSR will be drawn in June 2019, for the month of May 2019. Winners will be notified by email in June 2019.

  • When will TSR stop rewarding points for trips made on the MRT and/or LRT?

    Points will be awarded for trips made on the MRT and/or LRT up till 31 May 2019.

  • How can I reach out to LTA for more information on LTA’s future Travel Smart initiatives?

    You may wish to visit https://www.lta.gov.sg/travelsmart for more information.

    • Why am I not able to sign up for TSR?

      We have stopped registration for TSR as the portal will cease operations after 30 June 2019.

    • I am a registered TSR user, what are the eligible travel cards?

      Besides EZ-Link and Nets FlashPay cards, and their co-brand cards, the following concession cards are eligible - Diploma Student Concession Cards, Undergraduate Concession Cards, Private Education Institution Student Concession Cards, Workfare Transport Concession Cards, Persons with Disabilities Concession Cards, Adult Monthly Travel Cards, Senior Citizen Concession Cards, PAssion Silver Concession Cards.

    • Are contactless credit cards under SimplyGo eligible for TSR?

      Contactless debit or credit cards under SimplyGo will not be eligible for TSR.

    • I have changed the card which I use to travel. How do I update the details of my new travel card?

      You may update the details of your new travel card at the “Settings” page by editing the "Card Details" fields. You will have to make at least two trips on the rail network using your new travel card in order for TSR to verify your eligibility. Do note that once you have entered the details of your new travel card, TSR will stop receiving trip record of your previous travel card when your new travel card is verified successfully.

    • How do I change my email address for my current TSR account?

      You may change your email address at the "Settings" page and verify the new email verification link sent to your new email address.

    • I have lost my travel card. Will I lose my TSR points and cash rewards?

      No, you will not lose your TSR points as it is tied to your online TSR account. However, we will not refund any unutilised redeemed cash rewards that has been credited into the lost travel card. Any unredeemed cash rewards that has not been credited onto the card will be available for claims in the TSR system. Please redeem it by updating the card details at the setting page of the TSR portal with your newly replaced travel card.

    • My travel card has expired/corrupted. Will I lose my TSR points and cash rewards?

      No, you will not lose your TSR points as it is tied to your online TSR account. Pleases seek a refund for any remaining card balance on your travel card at the various ticket offices located island-wide. Any unredeemed cash rewards that has not been credited onto the card will remain available in the TSR system. Please redeem it by updating the card details at the setting page of the TSR portal with your newly replaced travel card.

    • I encountered some problems when using the TSR portal. Who can I approach for help?

      You may approach the TSR helpdesk via the "Contact Us" page.

    • How do I reset my password?

      You may reset your password at the "Reset password" page. The new password must have a minimum of 8 alphanumeric characters, containing at least 1 alphabet and 1 numeral.

    • I forgot my password. How do I reset it?

      Click on "Forgot Password?" at the login page. Key in the required fields and follow the email instructions to reset your password.

    • I am unable to reset my password despite being an existing TSR User.

      You may approach the New TSR helpdesk via the "Contact Us" page.

    • What should I do if I received an email informing me on the travel card validation error

      You have entered a travel card which is ineligible for the Travel Smart Rewards scheme. Please refer to question on list of eligible card types.

    • How do I close my TSR account?

      You may approach TSR helpdesk via the "Contact Us" page for the closing of your TSR account.

    • Why does the TSR system expire my password every 3 months?

      This is a security measure to protect all TSR accounts. If your password has expired, you will be prompted to set a new one upon sign-in. The new password cannot be the same as previous passwords.

      • How much TSR points can I earn for my travel on the rail network?

        For each train journey made (regardless of distance), you can earn 10 TSR points as a General TSR user and 15 TSR points as a Corporate-Tier TSR user. TSR points will not be awarded for travel on the rail network on Saturdays, Sundays and public holidays. No TSR points will be earned for travels on board buses.

      • How can I earn TSR points?

        You can earn TSR points for all your travels on the rail network on weekdays excluding public holidays. Each travel (regardless of distance or tap in time) can earn you 10 TSR points as a General TSR user and 15 TSR points as a Corporate-Tier TSR user. Besides traveling on the rail network, you may earn more TSR points by playing the game.

      • Besides travelling on the rail network, are there any other available avenues for me to earn more TSR points?

        You may earn more TSR points by playing the game.

      • What are the TSR points used for?

        TSR points can be used to play the game or it can be converted to cash rewards at the "Rewards" page. The conversion rate for cash payout is every 1,000 TSR points to SGD$1.

      • When will my TSR points expire?

        Points will expire 180 days from the posting day as reflected on the "Points History" page.

      • How do I check my TSR points history?

        You may view your TSR points history at the "Points History" page.

      • Why have I not received my points for my recent train trips?

        Please allow some time for your points to be reflected on your account, which may take up to 10 calendar days to be reflected.

      • When will I stop receiving TSR points for the train trips I made?

        You will be awarded TSR points for train trips taken up to 31 May 2019. The trip points may take up to 10 working days to be reflected in your TSR account so the latest date by which you would expect to receive your TSR points is 16 June 2019.

        • How do I earn cash rewards?

          There are various avenues to earn cash rewards. Specially selected users will earn cash rewards by travelling according to the personalised trip messages that they will receive every fortnight. You may also earn cash rewards by playing the game. You may also can choose to convert your points to cash rewards at the "Rewards page".

        • Why am I not earning cash rewards despite traveling on the rail network at off peak hours?

          You will only earn points when traveling on the rail network at off peak hours during weekdays (excluding public holidays).

          Besides traveling on the rail network, cash rewards can be earned through other various avenues. You may earn cash rewards by playing the game or choose to convert your points to cash rewards at the "Rewards page".

        • When will the TSR system stop rewarding cash rewards to users?

          Cash rewards earned via the travel planner will cease after 10 May 2019. Final date for cash rewards earned via game and through cash conversion will be on 25 Jun 2019.

        • What are the available payment options?

          You may choose to credit your cash rewards to your bank account or CEPAS/ EZ-Link card at the "Payment Options" page. For those who selected bank account, your cash rewards (if any) will be credited automatically to your designated bank account every month.

          For those who have selected CEPAS/ EZ-Link card, please proceed to Transit Link’s Add Value Machines (AVMs) located island-wide to redeem your cash rewards. Visit Transit Link’s website for more information on the location of the AVMs.

        • How do I redeem my cash rewards at the AVMs?


          1. Place travel card on AVM’s reader and select "Travel Smart Rewards" icon.

          2. Select the "Proceed" button to redeem cash rewards into travel card.

          3. Wait for transaction to be processed and remove travel card when it is done.

        • When will my cash rewards expire?

          All unredeemed cash rewards shall expire 90 days from the day they are ready for collection as reflected at the "Payout History" page and no claims whatsoever will be entertained. For users who have earned cash rewards in Jun 2019, the cash rewards will be ready for collection in mid Jul 2019 and will expire on 31 Oct 2019.

        • Where do I view my current monthly payout?

          You may view your current monthly payout at the "Rewards" page.

        • Where do I check my TSR payout history?

          You may view your payout history at the "Payout History" page.

        • How will I know my cash rewards is ready?

          You will know that your cash rewards is ready for collection based on the date reflected at the "Payout History" page.

          • What is Corporate-Tier TSR?

            Corporate-Tier TSR aims to encourage organisations to do their part in helping ease the morning peak crowdedness on board trains. When organisations come on board Corporate-Tier TSR, they are essentially helping the Authority to send the message across to their employees regarding smart travel. To thank these organisations for their support of our Programme, employees are given additional benefits such as a chance in the monthly Corporate-Tier lucky draw as well as more points for their travel on board the rail network.

          • What are the benefits for Corporate-Tier TSR users?

            Corporate-Tier TSR users can earn 15 TSR points for each train trip they made as compared to the General TSR users which is only 10 TSR points. In addition to that, Corporate-Tier TSR users get a chance at the $1,500 lucky draw that is solely just for the Corporate-Tier users, which translates to better chance of winning.

          • How do I know whether my organisation is on board Corporate-Tier TSR?

            You may approach your Human Resource department to enquire if your organisation is on board Corporate-Tier TSR.

          • How do I check if I am registered as a Corporate-Tier TSR User?

            Please ensure that you have used your company email address while registering for the TSR account. You should see your company name reflected under the “Company Settings” page as a registered Corporate-Tier TSR user.

          • I left my organisation. What do I have to do? Will I lost all the points and cash rewards that I have earned when I was a Corporate-Tier TSR user?

            Change your corporate email address to the new email address at the “Settings” page and click on the new verification email sent. All points and cash rewards earned as a Corporate-Tier TSR user will be retained.

            • What are the monthly lucky draws about?

              Every month, 2 lucky draw winners, 1 General TSR user and 1 Corporate-Tier TSR user, will walk away with a cash reward of SGD$1,500 each. The lucky draw is an additional feature to incentive users to shift their travel behaviour based on their personalised travel planner. The winners will be featured on the TSR portal and the Land Transport Authority’s Facebook page. Terms and conditions applies.

            • How do I qualify for the monthly lucky draw?

              You are eligible for the draw so long as you travel on the trains during weekdays.

            • How do I increase my chance of winning the monthly lucky draw?

              Each train trip that you make entitles you to one chance at the lucky draw. Travel more to increase your chances at the monthly lucky draws.

            • How will I be notified if I am a winner of the monthly lucky draw?

              Lucky draw winners will be contacted via email. More details will be provided then.

            • How do I go about collecting the SGD$1,500 cash rewards?

              The lucky draw prize may either be credited to your bank account or could be collected physically at selected collection venue upon verification of particulars and provision of other information as detailed by the Authority. Terms and conditions applies.

            • When is the last lucky draw?

              The last lucky draw for TSR will be drawn in June 2019, for the month of May 2019. Winners will be notified by email in June 2019.

              • Will I get referral points for inviting my friends on board TSR?

                No referral points will be given. To invite friends, click on the “add friend” icon and provide the relevant information. Once your friend has agreed to be added to your friends list, you may view his activity at your home page.

              • What is the purpose of having the Friends list on the New TSR?

                This friends feature is mainly for users to spread the word on TSR so more people can benefit from this TSR scheme.

                • Are points needed to play the game?

                  Yes. You will need to spend your TSR points for each attempt on the game.

                • What is the objective of the game?

                  The objective of the game is to guide your avatar, Jerry to an empty seat before the clock runs out. In addition, Jerry must not occupy an empty seat when there is elderly or pregnant woman waiting for one. If Jerry does this, you will lose the game.

                • How do I play the game?

                  If the game is played through a computer:


                  • Move Jerry around the cabins using the left and right arrow found on your keyboard.

                  • Move Jerry to an empty seat using the up arrow.

                  If the game is played through a mobile phone:

                  • Move Jerry around the cabins by swiping left or right.

                  • Move Jerry to an empty seat by swiping upwards.

                • Is there a limit on the number of times I can play the game?

                  No, there is no limit. You may play the game so long as you have enough points to spend for each attempt.

                • What do I get if I win the game?

                  You will be able to win points or cash rewards up to $200 if you complete the game successfully.

                • Where will my winnings be reflected?

                  Points won through the game will be reflected at the "Points History page". Cash rewards won through the game will be reflected at the "Payout History" page.

                • Is the game available on my mobile phone internet browser?

                  Yes, it is available. However, user experience on the game is best when played on the computer.

                • When will the TSR game be ceased?

                  The game will cease after 25 June 2019.